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Healthcare RFPs: Build Trust Through Authentic Storytelling

Healthcare RFPs: Build Trust Through Authentic Storytelling
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“96% of top-performing marketers agree their organizations have built credibility and trust with their audience.” So, why should healthcare RFPs be any different?

A written document like a request for proposal may not appear to have the same pizzazz. However, an RFP response holds just as many creative possibilities as other types of content you produce. Additionally, healthcare RFPs are a revenue-generating opportunity with the potential to make a positive impact.

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Healthcare continues to evolve rapidly while newer, more advanced organizations rise up to take hold of the industry. With that acceleration and competition, there is more pressure for your marketing team to perform.

RFP responses provide an opportunity to stand out in your evolving, competitive industry. With a focus on authentic storytelling in your healthcare RFPs, you’ll build more trust and increase your win potential.

“When you’re in the healthcare industry, you’ll be competing against other firms that have a lot of the same experience and knowledge that you have. You can all do the job and meet the requirements of the RFP. But how are you going to really stand out? One word: Trust.” – Lisa Rehurek,  Founder of The RFP Success™ Company

Healthcare Marketing Complexity with Content Creation

Healthcare marketers experience similar challenges to peers in other industries. The major difference is an added layer of complexity, thanks to strict compliance and heavy regulations. This has a direct impact on the content you create, including RFP responses.

Marketing Manager of TheraSpecs, Greg Bullock said his top content challenges are:

1. Communicating medical information in an authoritative way…with a user-friendly approach.

Medical content can be cumbersome, confusing and ultimately frustrating for the end user, which requires brands to communicate information in an approachable way. If you simplify too much, you lose the authority and expertise that is critical to establishing a strong reputation.

2. Keeping information medically up-to-date and accurate.

Generally, it is always a challenge to regularly update content and ensure that the information is still accurate. However, healthcare organizations have particularly unique issues given the wealth of new medical studies and anecdotal expertise that emerges regularly.

When responding to RFPs, you likely see similar content challenges arise. You need to make sure content is current and correct. You must strike the right balance between competence and conversation. You need to have branding that is clear and consistent.

Hit all of these marks and you are on your way to demonstrating why you are the partner they can trust. 95% say that if they trust a company, they’re more likely to be loyal patrons.

Building Trust and Credibility in Healthcare RFPs

“When you’re in a highly technical industry like healthcare, there’s more to what you can bring to the table than just the specifications and requirements of the RFP. Healthcare companies and entities are under a lot of stress to keep up with regulations, compliance issues, stakeholder involvement, political ramifications, the list goes on.”

Lisa Rehurek, founder of The RFP Success™ Company and host of The RFP Success Show, has experienced the complexities of healthcare RFPs firsthand. She has long been a champion of responding to RFPs. Lisa continually encourages any organization bidding on RFPs to excel at building trust over and above their competitors.

“Yes, they’re looking for specific knowledge and expertise, but they also want a lifeline. Weaving in stories, writing in a more conversational tone, being authentic in your response to really get to the emotion of it, will help them visualize that you will be that lifeline. And with that, they can exhale. Trust is built.”

RFPs in Healthcare: Bring Your Authentic Voice Forward

As a marketer, you’re creative by nature. If you look at your other marketing campaigns, you unearthed stories to communicate more authentically with your audience. You can achieve the same with your RFP content.

Ready to bring your brand’s authentic voice forward? Give these RFP components your full attention to build trust with your prospect and make their buying decision easier.

  • Cover Letter – Reveal key benefits they will experience while working with you and show your excitement for this future partnership. Use the client and company name often to personalize.
  • Executive Summary – Hook them with an opening statement about your solutions and explore the backstory of your company: mission, history, and purpose. (Once again, use the client and company name often.)
  • Our Approach – Explain your methodology and how your solution benefits your customers. Include relevant customer stories or testimonials for validation, focusing on the process and results.
  • Competitive Differentiators – Call out why they should work with you instead of one of your competitors, using comparison data and visual aids. It’s not a time to bad-mouth your competitor—just show you are the best choice.
  • Support / Customer Service – Highlight customer support offerings (help center, ongoing training, or educational webinars, etc). Insert customer story or testimonial that talks about their experience working with your team.
  • Brand Consistency – Not a section per se…brand consistency must be strong throughout. From messaging to design language, “on brand” content helps you earn trust.

Working in healthcare marketing is not a pass to create content without a pulse. Yes, you need to meet specifications and requirements. And sometimes, messaging might seem a little flat compared to more provocative industries.

At the end of the day, the goal is to show the human side of your brand and build a high level of trust with your prospect. Challenge yourself to make your healthcare RFPs better—more relatable, more relevant. Every RFP response is your chance to have a genuine conversation and to tell a story.

A response management platform ensures you have your best storytelling moments readily available. Schedule a demo of RFPIO to make a bigger impact on your next healthcare RFP.

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