Customer Support Specialist

The Customer Support Specialist assists current customers with any issues they are having with RFPIO software. A successful Customer Support Specialist will be comfortable determining the cause and solution of problems, quickly responding to tickets with a replicable solution. Strong problem solving and critical thinking skills are essential for this position.

As a member of this rapidly growing team, a Customer Support Specialist will provide prospective customer feedback that will essentially and directly impact the development and improvement of the company’s cornerstone software.

Essential Functions:

  • Respond to incoming support requests in a knowledgeable and articulate manner
  • Create, track, and update support tickets using Customer Service portal
  • Learn RFPIO software and RFP response process
  • Provide ad hoc software support for customers on a wide variety of technical issues
  • Diagnose and solve customer problems
  • Confirm, reproduce, and escalate potential product defects with proper documentation
  • Remain up-to-date with RFPIO’s latest product releases

Other Duties:

  • Attend and participate in weekly customer success meetings
  • Work closely with other teams
  • Other duties as assigned


  • 1-2 years technical support, customer service experience or other relevant experience
  • Associates or Bachelor’s degree preferred
  • Experienced with Microsoft Office
  • Experience with Zendesk or other Customer Service software a plus

Knowledge & Skills:

  • Excellent verbal and written communication skills
  • Problem solving and critical thinking skills are essential
  • Adaptable and flexible
  • Must be a team-player with a positive attitude
  • Ability to remain organized while multi-tasking
  • Eagerness to learn

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