Reviewer: Jessie Carver
Pros: Difficult to choose! The software itself: The automated workflow, ability to assign whole sections or individual questions to team members, project tracking, answer library, proposal templates, etc. In general: The customer service is unparalleled.
Cons: There are a few minor glitches with text formatting when uploading previous proposal responses, but they are aware of these and I expect a timely resolution.
Overall: After spending years vetting/trying a myriad of inferior RFP management software and applications, I can’t recommend RFPIO highly enough. The software is easy to use, intuitive, and the highest quality solution for all our needs – with features we didn’t even know would be invaluable until we used it!
RFPIO’s customer support and account management teams are extremely responsive, pleasant, helpful, and have ensured a seamless implementation/adoption at every step of the way, with ample training and hands-on assistance.
Additionally, they genuinely take our feedback to heart and have developed new solutions for requests that are unique to our company’s environment/usage. This has enabled us to significantly streamline our RFP process and increase productivity. The answer library is particularly valuable!