Reviewer: Stacey R
What do you like best?
Easy collaboration between teams, user friendly system and the answer library builds a strong knowledge library and establishes owners for review on an as needed basis. When issues arise, our Success Managers are always there to lend a hand and ensure we are utilizing best practices. The RFPIO Help Guide also quickly answers our questions and is easily searchable. When immediate help is needed outside of the Success Managers and the online help, a ticket can be submitted for additional help and research on the reported issue. Updates and upgrades are implemented based on feedback from users so the software is always improving.
What do you dislike?
We dislike the fact that our PDF templates cannot make into Word documents, but we know RFPIO is working on a solution. We are looking for a way to drag and drop already created information into pages (Proactive Proposals that RFPIO is working on). Not all documents upload as easy as we might like, but our Success Managers will always offer tips and tricks. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
RFPIO has become a reliable source of content within the answer library not only for bid responses, but valuable information needed from all departments within the organization to respond to customer inquiries, vendor registrations and various forms required by our customers that the entire company can access.
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