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5 cloud security questions to ask when you’re SaaS shopping

5 cloud security questions to ask when you’re SaaS shopping

If you take a good look at your SaaS vendor selection process today, is cloud security on your checklist? Or, […]


5 cloud security questions to ask when you’re SaaS shopping

5 cloud security questions to ask when you’re SaaS shopping

If you take a good look at your SaaS vendor selection process today, is cloud security on your checklist? Or, does your checklist consist of all the shiny features you’d like to have?

The SaaS model makes it easy to sign up and get going—with free trials and integrations with your favorite applications. While it is important to evaluate if the solution solves your business problem, it is just as important to look beyond the core features.

cloud usage

Source: RightScale

SaaS vendors range from a couple of guys operating out of a garage to full blown enterprises. During the startup phase, the focus is on getting a workable product out to the market with the intent to “shore up” the product when they have a few customers that have kicked the tires.

Unfortunately security ends up taking a backseat. Failure to evaluate security features with these vendors can mean major trouble for businesses, both short term and long term.

As just one example, we’ll use cloud-based RFP software solutions.

Say your SaaS provider has an outage when you have a request for proposal deadline looming. You have no way of retrieving that data, and you don’t have it backed up, because you entrusted your SaaS vendor with everything.

By the time your vendor is up and running again, it’s too late. You missed out on submitting your RFP responses and lost millions of dollars in potential revenue.

cloud adoptionSource: RightScale

Focusing on a tool’s exciting features during SaaS vendor selection is alarmingly common. Enterprise companies will typically bring in their IT department when choosing a SaaS solution, but frequently companies operating with smaller teams miss this important step.

It’s never too late to optimize your vendor selection approach, whether you’re just establishing security measures, or strengthening existing processes.

Here are a few cloud security questions worth asking when you’re evaluating SaaS vendors.

saas challenges

Source: RightScale

#1  What is your disaster recovery plan?

Most SaaS vendors have a disaster recovery plan, but not all plans are created equal. Some mistakenly believe taking regular backups constitutes disaster recovery.

Make sure your SaaS vendor has a solid plan that covers a recovery timeline, routine testing, and geographic isolation. In other words, if there is a tsunami, is that going to wipe out all of your centers?

#2  What if you go out of business?

Often we think of catastrophic events in the form of natural disasters, but a vendor going out of business can do just as much damage. When comparison shopping, look into business viability and don’t be afraid to ask some tough questions.

If I invest all of my work, data, history into your solution, is that safe? What is your fallback plan? Having access to that data is non-negotiable no matter what happens outside your control.

it cloud softwareSource: RightScale

#3  Do you take my security seriously?

Okay, you don’t have to frame the question that way—instead you can ask if they have a proper security plan. Be careful when a vendor sidesteps security to focus on the shiny features. You don’t ever want security to be an afterthought.

If you find it difficult to know which security features are most important, bring in your IT department for guidance.

The security rundown might include:

  • Encrypting data
  • Secure data transmission and storage
  • Access restrictions
  • Secure practices
  • Staff training
  • Regular monitoring and scanning

enterprise cloud
Source: RightScale

#4  Who is responsible?

Accountability is a big one, because you want to know who you are dealing with when a support request spirals into a data mess. Many vendors depend on others, and the finger-pointing can escalate quickly. This is the last thing any business wants to experience when there’s a problem, so be upfront to avoid a surprise down the road.

A storage solution managed entirely by the SaaS vendor is preferable, as mom and pop cloud storage companies can be unreliable. The accountability factor can speed up your selection process in a jiffy if a vendor fumbles over roles and responsibilities.

#5  How scalable is your product?

It is one thing to watch a flawless demo, or run through a proof of concept without a glitch. But can the application withstand what the real world throws at it? Unfortunately, it is tough to know the answer to this until the real world happens.

For example, if one of the other clients of the service provider executes a huge project, is that going to negatively impact security? It is smart—and absolutely appropriate—to inquire about how well the vendor can scale their product to meet demands, and how quickly those demand will be met.

saas securitySource: RightScale

Finding the right SaaS vendor should never be taken lightly, so always think of it as a collaborative decision.

While these questions will cover your cloud security bases, if you can, get your IT person involved in the process too. If you are unable to engage your IT department in vendor selection, you can still take these steps to ensure the vendor has a solid security footing.

What cloud security questions do you ask when you’re selecting a SaaS vendor?

3 ways to de-stress your RFP process right now

3 ways to de-stress your RFP process right now

RFPs are a team effort, requiring hours and resources companies often feel they don’t have to spare. But to source new business and win clients, responding to RFPs is crucial to an organization’s success.

The manual approach to RFP response is a common one among businesses—even today, with the wealth of technology at our fingertips. But someone has to do the job of responding to RFPs, so we might as well make it as stress-free as possible. With a few important tweaks, your sales team can spend less time on administrative tasks and more time generating revenue.

Here are 3 ways to de-stress your RFP process, so you can focus on growing your business.

1. Centralize RFP answers

A known pitfall with RFPs is the low win rate chances, and inconsistent responses are often the culprit. It’s no wonder when teams across departments are using spreadsheets and emails to store their answers—hunting down responses in a hurry when the deadline is looming, and rushing to get the RFP out the door in time for submission.

Fortunately, RFP management solutions minimize that risk by automatically storing responses as the RFP is completed. An answer library has the power to become your organization’s knowledge base, not only for RFPs but also as a repository your sales team can always refer back to for intelligence.

2. Optimize your SMEs

Your subject matter experts are valuable for your business—and so is their time. Let them do what they do best…help your business grow and thrive. Answering the same questions over and over again is not the best use of their time, and most high performers avoid these tasks in favor of other priorities.

Why send a person to do a machine’s job? Instead, use technology to automate the response process. These tools apply adaptive learning to understand the questions, and automatically recommend the most accurate answers based on your past responses. The time-savings alone will benefit your business, which on average is 40% with a robust RFP management tool.

3. Automate RFP assembly

Typically the most time-consuming part of responding to an RFP is assembling the answers in a cohesive format. The importance of a quality delivery can’t be overlooked, because sloppy responses can reflect poorly on your brand and harm a potential deal.

With several different authors providing input, it can be challenging for the proposal manager to gather, organize, compile, and construct the response package so it’s client-ready. RFP management software can automate the whole assembly process to help you deliver the highest quality product that will impress your client and potentially win business for you.

RFP management technologies have come a long way. It’s time for us to leave behind the old-fashioned approach of spreadsheets and docs, and enter a more efficient era through automated solutions.

How are you making your RFP process as stress-free as possible? We’d love to hear your tricks and tips!

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